COMPLIANCE

Program Design Solutions, Inc. has a strict policy for handling customer information. The information you provide to Program Design Solutions, Inc. is confidential and protected to the fullest extent possible. Program Design Solutions, Inc. will not disclose or distribute customer information to third parties without prior written consent by the customer.

For complete details, please review the following links:

• Terms of Use
• Privacy
• Quotes
• Personalization
• Payment Policy
• Services and Contracts
• Miscellaneous

For additional information, please read Program Design Solutions’ Policies, Agreements and Disclosures.

TERMS OF USE

Welcome to the Program Design Solutions, Inc. Web site (the "Site"). By accessing this Site, you agree to be bound by the terms and conditions below (the "Terms"). If you do not agree to all of the Terms, please do not use the Site. Program Design Solutions, Inc. may from time to time modify or revise the Terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.

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PRIVACY

It is our policy to respect the privacy of individuals who visit the Site or provide Comments to us. Our privacy policy (the "Privacy Policy"), which you may view by clicking on this link, is incorporated herein by reference. By accepting these Terms, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.

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QUOTES

Because of our global market and constantly reshaping economy, our price quotes are good for 30 days. Honoring prices beyond that time is solely at the discretion of Program Design Solutions. When it trends downward, we are more than happy to pass along the additional savings to you.

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PERSONALIZATION

Concerning certain items for engraving, etching, imprinting or embossing, at times, Program Design Solutions may find it necessary to substitute font type, size or face, or even adjust designated locations, based on the unique and dynamic needs and interactions of some artwork detail and the surface material of the selected product.

At such times, Program Design Solutions, Inc. will make every effort to stay within the spirit and artistic direction of the original request, and contact the requester, order originator or signatory to apprise the contracting party of such details.

Although we make every effort to follow all terms to the letter, Program Design Solutions, Inc. reserves the right to halt service or production on any item(s) it deems racially, sexually, socially, culturally or religiously inflammatory.

At Program Design Solutions, we foster a Culture of Diversity and Inclusion, where all people feel valued and appreciated.

Holiday Special Orders
Please remember that during the holiday season, we will be extending our turnaround time by two (2) business days, if needed, due to the high volume.

Rush orders, accelerated processes and additional resources will incur potential added costs.

Here is a link to our holiday observance calendar.

Thank you for your cooperation and understanding.

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“Each time a man stands up for an ideal, or acts to improve the lot of others, or strikes out against injustice, he sends forth a tiny ripple of  hope."

Robert F. Kennedy
American Attorney General, Senator

PAYMENT POLICY

When applicable, Program Design Solutions will ship and deliver the invoice with your order.

Some services require an upfront retainer or deposit. All other payments are due upon delivery.

If the recipients fail to open, misplace, damage or destroy the invoice, that will not constitute nor imply an extension of the due date.

At 30+ days, the balance will incur monthly late fees ($35) and monthly penalties (10.97 APR), as outlined in a duplicate invoice and courtesy two-week reminder.

If you have sent in your payment prior to receiving the duplicate invoice, please disregard the reminder.

Please remit all late check payments to:

Program Design Solutions
Attn: Accounting
Mail Code: 140
5327 Westpointe Plaza Dr.
Columbus, Ohio
43228-9131
USA

To make payment arrangements prior to the 30-day deadline, please contact Design Solutions (DS) Customer Quality at:

 614-TEAM-4-DS
(614-832-6437)

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SERVICES & CONTRACTS

Services and contracts will be administered by the terms of the agreement.

If a dispute should arise any party may seek arbitration. Addition of services or alteration(s) to the original contract(s) will constitute a new service agreement or contract.

As a result, pricing, time, materials, resources, effort, delivery, schedule and other items may be affected

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